FAQs

ORDERS

1. Can I modify my order after confirmation?
Sorry, once your order is confirmed, it cannot be modified. Please place a fresh order with any modifications.

2. What is the shelf life of the medicines provided?
We ensure that the medicines supplied by our partner retailers are within the expiry date set by the Manufacturer.

3. How do I place an order for a Medicine/ Healthcare product?
You can place an order for medicines with prescription through indiyase.in by following these steps:

  • Click on the portal “Drop Prescription” on the website.
  • Choose from multiple options to order the medicines.
  • Drop prescription by clicking a picture or uploading an image of the strip.
  • Enter details such as name, contact number, email, city, and your text message.
  • Alternatively, you can also contact us and share your problem.

4. How do I place an order for any category product?
You can place your order through indiyaSe by following these steps:

  • Search for the product name or browse categories and add items to the cart.
  • Accumulate points in your wallet based on existing offers; points are valid for up to 1 year.
  • Click on “Continue” and add/change delivery address.
  • Select payment options and available modes.
  • Click on “Place Order.”

5. How can I get an invoice for my order?
To get the invoice for your order(s), go to the “My Orders” section, tap on the respective order, and download the invoice in PDF format.

6. What should I do if items are missing from my order?
We apologize for this inconvenience. Please reach out to us within 48 hours of order delivery for assistance.

7. What if I receive items different from what I ordered?
We apologize for the inconvenience. Follow these steps:

  • Click on the Account icon, navigate to “Orders,” select the respective order.
  • Click on “View Details,” choose ‘Return,’ and upload an unboxing video. We will prioritize resolving this issue.

8. When will I receive my order/shipment(s)?
Your shipment will be delivered within the estimated delivery date as communicated during order placement. Check the “Orders” section for updates.

9. What if I have received damaged items?
We apologize for this inconvenience. Follow these steps:

  • Click on the Account icon, go to “Orders,” select the order.
  • Click on “View Details,” choose ‘Return,’ and upload an unboxing video for priority resolution.

Please feel free to reach out if you have any further questions or concerns.

DELIVERY

You can cancel your order from the ‘Order details’ screen before it is out for delivery. 

You can do so by clicking on the Account icon on the bottom of the App Home page > select “Orders” > Select the order > Click on “view details” for the shipment which you want to cancel > tap “Cancel”. (Refer Image) and upload the video which was created during unboxing (if the product is non-cancellable).

Once the order is shipped, you can refuse it at the time of delivery and a refund will be processed into the payment source, if the order amount was paid online.

RETURN AND REFUND

When will I get my refund?

Once the refund has been initiated, the refund amount is expected to reflect as per the payment method via upi; (Phonepe, googlepay, bhimupi-id, paytm) IndiyaSE wallet, card payment, account transfer. Points to Note:In case of cancellation, refund will be initiated only when all the shipments are either delivered or cancelled Refunds timelines depend on Bank turnaround times and RBI guidelines. Also, Delivery and Convenience charges will not be refunded. As per govt guidelines for drug & products no medicines are return once had been sold out hence forth we suggest you for confirmation before payment mode / placing the ordered. 

indiyaSe Products.

indiyaSe reserves the right not to process refunds in the following situations, if you:·       

  • Return a product that exceeds the return time limit·      
  •  Return Non-indiyaSe / additional Products or Items·     
  • Return items that belong in the NON-Returnable category·  
  • Return any items/products without initiating a return in the appropriate order in the App or Website.

PAYMENT MODE

What are the payment modes at indiyaSe?

We offer a variety of payment options to make your shopping experience convenient and secure. Here are the payment modes we support:

  • Debit Card / Credit Card
  • Net Banking
  • Digital Wallets (Mobikwik, Paytm, Ola Money, Airtel Payments Bank, Amazon Pay, PayPal, reecharge, PhonePe)
  • UPI (PhonePe, Google Pay, Paytm UPI, Amazon Pay UPI, BHIM)
  • Cash on Delivery (COD)
  • UPI QR at the time of delivery

When placing an order, you will see the supported payment options on the Select Payment Option page. Choose the option that best suits your preference and complete your order with ease.